Terms and conditions – retailer accreditation

Any e-retailer can check its delivery offering against the IDIS Gold Standard using the Online Assessment Calculator hosted by IMRG. This should be used in conjunction with the best practice advice that has been integrated with it.

To apply formally for accreditation to the IDIS Gold Standard an e-retailer must be a member of IMRG's ISIS (Internet Shopping Is Safe) scheme. Having met this pre-condition, an e-retailer can submit its delivery offering for interactive checking against the individual benchmarks via the IDIS Gold website, using the Online Assessment Calculator, and if successful may apply for IDIS Gold Standard accreditation.

On receipt of an accreditation application, IMRG will review elements of the e-retailer's delivery offering to confirm that the necessary performance levels have been met. In such the case the e-retailer will be entitled to display the IDIS Gold Standard icon on its website and within its marketing collateral. The e-retailer will be provided with, and should enable, supporting text and links that will explain the IDIS Gold Standard and provide a plain language guide to home delivery to inform its customers.

Following accreditation, periodic checks will be undertaken by IMRG (at least once a year), and should an e-retailer be found to have lessened its delivery offering in relation to the Gold Standard, accreditation may be withdrawn by IMRG, along with the ability to display the icon (following necessary consultation). Any complaints received by IMRG about the e-retailer's delivery performance may also prompt a review of the delivery offering.

On completion of the interactive assessment process on the IDIS Gold website, should an e-retailer fail to meet any part of the IDIS Gold Standard, the Online Assessment Calculator will identify the area of improvement and reference the IDIS Gold Standard Best Practice Guide and Solutions Directory to help the e-retailer produce an acceptable solution to the issue. Once the issue has been addressed, the e-retailer check its revised performance standard by repeating the online assessment process, and if successful may apply for accreditation again.

For full IMRG members who are also ISIS-accredited, the accreditation to the IDIS Gold Standard comes at no additional charge. For non-IMRG members who are only ISIS-accredited, there is an additional annual fee of £125 per website accredited.

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