IDIS Gold Standard

Solutions Directory submission form

If you have an existing entry, click here to display your current data.

On acceptance to the IDIS Gold listings, suppliers are entitled to display this special version of the IDIS Gold logo

Below you will see the 16 standards which retailers have to meet in order to gain the IDIS Gold accreditation, with
the best-practice categories under which IMRG offers retailers advice. Click on a question to view the related best practice/s.

Check any box where you wish to offer a solution (free), and Edit to add details (chargeable*). You MUST check at least one box!

If you already have a listing, click here to amend your data. After completing your entries, click Continue at foot of form.

Entries are subject to checks by IMRG, so please provide entries only for categories in which you have current solution!

Your company:    What you do (max 15 wds free):  
Optional enhancements   Give your company's listing more impact!     Full IMRG members pay no fees for any enhancements Discount of 25% if you book entry in Fulfilment Guide at the same time.
Details here
Logo (£190) Logo and introductory company statement (£390) Just a free listing
As above + individual product details* (£270) As above + individual product details* (£470)  

*Asterisked options allow you to enter free text against any number of solutions for a one-off premium of £80. Click Edit for chosen field/s.
IMRG asks retailers
these questions
IMRG offers advice under
these headings
Check box if you
offer a solution  free
Describe your solutions
terms above*
Web browsing

1. At what stage do you advise customer of product availability?

Stock management

Edit

Fulfilment management

Edit

Information Management

Edit

Website Content

Edit

2. How do you make your headline delivery options visible and clear as part of the product offering?

Delivery Service Selection

Edit

Information Management

Edit

Website Content

Edit

3. How do you make sure that delivery terms and conditions are clearly signposted?

Website Content

Edit

4. How do you make sure that customers are aware of their responsibilities when receiving deliveries, particularly regarding 'safe place' and signature requirements?

Website Content

Edit
Buying

5. Once the customer has selected his/her product/s, how do you offer a range of delivery speeds and timed delivery services appropriate to the customer's particular circumstances, and to the content of the basket and the delivery location?

Delivery Service Selection

Edit

Information Management

Edit

Website Content

Edit

Alternative Delivery / Collection Locations

Edit

6. How do you cater for customers who may not be able to be at home to receive the delivery?

Alternative Delivery / Collection Locations

Edit

7. Do you provide the facility to accept customers' delivery requests (even after check-out and prior to delivery)?

Information Management

Edit

8. At what point do you summarise the customer's delivery selection and associated customer responsibilities (including signature requirements) and delivery conditions?

Website Content

Edit

9. When do you confirm the delivery charges?

Delivery Service Selection

Edit

Information Management

Edit

Website Content

Edit

10. At what point do you advise the customer when you expect the goods to be delivered?

Delivery Service Selection

Edit

Information Management

Edit

Website Content

Edit

11. What does your confirmation of the customer's order include?

Website Content

Edit

Customer Communications

Edit
In transit / at delivery point

12. How do you keep the customer informed about the progress of their delivery?

Carrier Management

Edit

Information Management

Edit

Website Content

Edit

Customer Communications

Edit

13. How do you provide access to track and trace information (where tracking option is provided by the customer's selected delivery option)?

Carrier Management

Edit

Information Management

Edit

Website Content

Edit

Customer Communications

Edit

14. If despite your best efforts first delivery failed, how do you arrange 're-delivery' for the customer?

Carrier Management

Edit

Information Management

Edit

Alternative Delivery / Collection Locations

Edit
Returns

15. How do you provide your customers a convenient way to make returns?

Service Selection

Edit

Information Management

Edit

Customer Communications

Edit

Alternative Delivery / Collection Locations

Edit

16. How do you provide your customers with confirmation of return?

Carrier Management

Edit

Customer Communications

Edit
Was it found
Company details that will appear in your listing

Standard free information for all entries

       Company statement (up to 150 wds):

Address:

   Tel:

Address:

   Fax:

Town:

   Web address:

Postcode/zio code:

   Contact name in entry:

Country:

   Contact email in entry:

 

         *Enter only if paying for this option
Information for our own records
    

Your own name:*

   Order no. for paid items: We are full IMRG members:
(not obligatory)

Your own email address:*

  

I have read and accept the Solutions Directory terms & conditions: *

 

Please enter orange check digits in reverse order (eg 1234 if they were 4321): 5361

*Your listing is free, and you may freely check any number of boxes. The fees at top of screen apply if you wish to display a logo or logo + statement with your main entry, or to add text about specific solutions. If taking a logo, you will be requested to supply it in the next screen. IMRG members pay no fees.

IMPORTANT NOTE
Your data will be processed and uploaded to the web site in the near future.
You will not see your changes immediately. If you return to this form, previous data (if any) may still be displayed. This is not a fault!      

 


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